Shipping, Returns & More

When will my order ship?

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

What is your return policy?

Gift boxes, jewelry and food are non-returnable. For all other items, Blackbird General has a 14-day satisfaction guarantee. If for any reason you are not completely satisfied with your Blackbird General item, within the first 2 weeks after your order has been received, we will refund, replace, or exchange your product. Please see our returns page for more information.

Can i change my shipping address?

If you need to make any changes to your order within 24 hours of placing your order, please contact us as soon as possible.

Can you deliver my gift?

If you are based in the Los Angeles area, you can place your order for pickup at our Calabasas store. If you are ordering a gift box, we can provide local delivery services within certain distances. Please contact us when placing an order.

I need to cancel my order

We do not accept order cancellations.

My order said it was delivered but I have not received it

Please check with your neighbors to see if they accidentally took your package. Usually this is the case or the package will turn up in the following days. The first step would be to contact the postal carrier and submit a missing package claim. Unfortunately, once we send out your item, it is in the hands of the postal carrier and is no longer our responsibility.

Gift Boxes

Can i make a custom box?

Absolutely! Please inquire by email so we can help you build your perfect box!

Can you curate me a box for an occassion?

Absolutely! We can make any of your box ideas a reality. Send us an email

Do you do corporate gifting?

Absolutely! Please head over to our Corporate Gifting page for more information


Do you do custom orders?

Please email us with any questions regarding custom orders!

I have a product that would be great at Blackbird!

Please refer all buying inquiries to

Don't see your question listed here?

Send us an email with your question and someone from our team will get back to you as soon as possible.

Please email us at